Return & Exchange Policy – KAJÉ Intimates

We want you to feel confident with every purchase. Please read our return and exchange policy carefully before placing your order:

📦 RETURNS

• For hygiene reasons, all intimate items (vibrators, adult toys, lingerie bottoms, etc.) are non-returnable and non-refundable once purchased.

• Products cannot be returned or refunded once the parcel has been opened.

• Final Sale items are not eligible for return.

🔁 EXCHANGES

We do not offer exchanges on intimate items. If your order arrives damaged or incorrect, please see the Damaged or Wrong Item section below.

💸 REFUNDS

• Refunds are only available if the product arrives damaged, defective, or if you purchased a gift card and request a refund.

• If approved, refunds will be processed back to your original payment method within 5–10 business days.

• Shipping costs are non-refundable.

🚫 NON-RETURNABLE ITEMS

• All vibrators, adult toys, and intimate products (for hygiene and safety reasons)

• Lingerie bottoms (panties, thongs, bodysuits)

• Worn or washed items

• Items marked “Final Sale”

🛠 DAMAGED OR WRONG ITEM?

If you’ve received a damaged or incorrect product, please contact us within 48 hours of delivery at support@kajeintimates.com with:

• A clear photo of the item

• Your order number

We’ll review your case and make it right as quickly as possible.

📬 RETURN SHIPPING

If a return is approved (for damaged, wrong items, or gift card refunds), we will provide instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

💌 QUESTIONS?

We’re happy to help. Email us anytime at support@kajeintimates.com.